FAQ's

Frequently Asked Questions

To rent a car with us, you must be at least 21 years old and hold a valid driver's license. International driver's licenses are also accepted.
New Zealand has unique road rules and driving conditions. Familiarise yourself with these rules before embarking on your journey.
Discount Rentals Queenstown accepts Visa, Mastercard, AMEX and Union Pay credit cards. We also accept bank issued Visa or Mastercard Debit cards in place of a credit card, but request a credit card number for security purposes.
In the unfortunate event of an accident, please do the following:
  • Notify us as soon as possible - phone 0800 16 17 16
  • Notify the police if the accident involves injury.
  • If possible, prepare a written statement of the facts signed by all parties. If agreement cannot be reached, obtain a copy of the police report.
  • Do not make any admission of liability, as this may prejudice your insurance coverage.
  • Record full details of all parties and vehicles involved in the accident (drivers name, address, telephone number, mobile phone number, email address, vehicle registration number, vehicle make/model/year, insurance company, and apparent damage).
  • You will need to allow at least 30 minutes to complete a full accident report form when you return the vehicle.
You need to bring your current driver licence (and English translation if applicable) and a valid credit card (Visa, Mastercard, Union Pay- not AMEX). A credit card number is held for security purposes. Hire payment can be made by cash, card (credit or debit) or online banking prior to arrival.
The daily prices on our website are inclusive of unlimited kms, standard insurance, GST and airport pick-up if the booking is 3 days or more.
To hire a vehicle you MUST have a valid full driver licence written in English, if the licence is not in English an approved translation is required. You must carry your valid licence with you at all times when driving in New Zealand. If you have an International Driving Permit you must also carry your current and valid driver licence. If your overseas driver licence is not in English, you must carry an accurate English translation.
  • Child car seats  $40 per hire/ boosters are $35 per hire. 
  • Luggage Trailers are available  from $40   per day.
  • Bike Trailers are available from $55 per day.
  • Bike Racks are available from $40 per hire.
  • Ski racks are available at $45 per hire.
  • Ski boxes are available at $95 per hire.
  • Snow Chains $40 per hire. Recommended in all vehicles in the winter months
If you receive an infringement notice while the vehicle is on hire it is legally the responsibility of the hirer to pay the fine. It is best if the fine is paid at the time of ticketing. In the event that Discount Rentals Queenstown receives an infringement notice for a speeding, parking, or other traffic infringements relating to the period the vehicle was on hire, we  reserve the right charge an administration fee, up to $50, for the time taken to organise payment. This may involve processing  a statutory declaration stating that the vehicle was on hire and provide name, address, and driver licence details of the hirer. The authority who issues the infringement notice will then forward the infringement notice to the hirer requesting payment.
If you return you vehicle earlier than expected then no refund applies.